What to do if part of your order is missingUpdated 4 months ago

If you’ve received your order but something is missing, don’t worry — it may still be on its way! Follow these steps to check:

1. Check Your Tracking Information
   Sometimes, orders are split into multiple shipments due to size or packaging requirements. Review your tracking number to see if additional packages are still in transit.

2. Look for Partial Shipments
   If your order arrived in part, check your order details for additional tracking numbers. Items may be arriving in separate shipments.

3. Check with Neighbors
   If your tracking shows the package as delivered but you haven’t received it, check with nearby neighbors or your household—they might have taken it in for safekeeping.

If you’ve verified that there are no additional shipments and the item is still missing, please contact us at [email protected]. Be sure to include:

• Your order number.
• Details about the item(s) missing from your order.

We’ll investigate the issue and work to resolve it as quickly as possible.