Shipping & Delivery

This section provides comprehensive details on our shipping and delivery services.

Do you ship to PO Boxes?

We do not ship to PO Boxes. Please make sure to include a full shipping address and not a PO Box to avoid any shipping delays. If you by chance included a PO Box accidentally, please email [email protected] for further assistance.

Order processing & Shipping information

General Processing & Shipping Timelines. Orders are processed within 1–3 business days. Shipping timelines are calculated at checkout based on the selected option and are approximate. Timelines exclude weekends, holidays, and unforeseen courier delay

Received the wrong item? Here’s what to do.

We sincerely apologize if you received an item that’s different from what you ordered. We know how frustrating this can be, and we’re here to make it right!. Please reach out to our support team at [email protected], and we’ll get things sorted for

What to do if part of your order is missing

If you’ve received your order but something is missing, don’t worry — it may still be on its way! Follow these steps to check:. Check Your Tracking InformationSometimes, orders are split into multiple shipments due to size or packaging requirements.

What to do if your order was delivered to the wrong address

We’re sorry to hear your order hasn’t made it to you! Don’t worry — we’re here to help. If you suspect your order was delivered to the wrong address, please contact us right away so we can work on resolving the issue. Verify the Shipping AddressCheck

Lost or Damaged Packages

Lost packages. We’re here to help if your order gets lost in transit. Email our customer experience team at [email protected] with your order number and any relevant details. We’ll work to resolve it as quickly as possible. Damaged packages. If your

Are there any signature requirements?

We do have a signature requirement for all orders that are over $400 or more. This is so we can make sure that the order arrives to you safely and to the correct recipient. We recommend making sure that you or someone else in your household or busine

What happens if my order includes pre-order items?

Pre-order items are products that are not in stock at this time, but can be purchased before they are back in stock. Pre-orders are a great way to secure a popular item. Here’s how it works:. Pre-Order Availability: If an item is available for pre-or