What to do if your order was delivered to the wrong addressUpdated 4 months ago
We’re sorry to hear your order hasn’t made it to you! Don’t worry — we’re here to help. If you suspect your order was delivered to the wrong address, please contact us right away so we can work on resolving the issue.
Steps to Take Before Reaching Out
Verify the Shipping Address
Check your order confirmation email to ensure the shipping address is correct. Sometimes addresses autofill during checkout, leading to mistakes.Check with Your Neighbors
Packages are occasionally delivered to a nearby address by mistake. Check with neighbors to see if they might have it.
When reaching out, email us at [email protected] with:
- Your order number.
- A list of the items that have not been delivered.
We’ll also verify the shipping address from your order confirmation email to ensure everything matches up. If the address is confirmed and the package still hasn’t arrived, let us know, and we’ll take care of filing a claim with the carrier. Our goal is to get your order to you as quickly as possible.